At hey77, protecting your personal information is taken seriously. This Privacy Policy explains what data we collect when you use the platform, why we collect it, how it is stored and secured, and what rights you have over your own information as a player based in the Philippines. Please read this page carefully — it applies to every part of the hey77 platform.
Before diving into the full policy, here's a plain-language summary of our core privacy commitments to every Philippine player on hey77.
Every connection you make to hey77 — whether you're logging in, placing a bet, or processing a payment — is protected by SSL (Secure Sockets Layer) encryption. Your data is transmitted securely and cannot be intercepted in transit. This applies to all devices, including mobile browsers and the hey77 app.
Identity documents submitted as part of the KYC (Know Your Customer) verification process — including valid Philippine government-issued IDs — are stored in a restricted-access environment. KYC data is used only for identity verification purposes and is not shared for marketing or sold to third parties.
hey77 does not store full bank account numbers or complete e-wallet account details on its servers. Payment processing is handled through secure Philippine banking channels. Transaction records are maintained for regulatory and verification purposes only, in line with Philippine financial data handling standards.
hey77 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or unaffiliated companies. Personal data collected through account registration, KYC, and platform use is used solely to operate and improve the hey77 platform for you and other Philippine players.
Financial transactions and sensitive account changes on hey77 require OTP (One-Time Password) verification sent to your registered Philippine mobile number. This adds a second layer of authentication beyond your password, ensuring that only you can authorise withdrawals and account updates.
As a player, you have rights over the personal information hey77 holds about you. You can request to view your data, update inaccurate records, or request account closure. All such requests are handled through the hey77 support channel at [email protected].
This Privacy Policy applies to all personal information collected by hey77 in connection with the operation of the platform at hey77.net. It covers information collected during account registration, identity verification, gameplay, deposits, withdrawals, and all other interactions with the platform by players in the Philippines.
By creating an account on hey77, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the overall Terms & Conditions that govern your use of the platform.
hey77 collects personal information in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Account Data | Full name, date of birth, mobile number, email address | At registration |
| Identity Data | Philippine government-issued ID (e.g., PhilSys, Passport, Driver's Licence), selfie for identity match | During KYC |
| Financial Data | Bank account name, partial account reference, transaction records in PHP | During deposit/withdrawal |
| Usage Data | Games played, bets placed, session timestamps, device type, IP address | During platform use |
| Communications | Support messages, account notifications, preferences | When you contact support |
hey77 does not collect unnecessary data. Only information that is needed to operate your account, verify your identity, process transactions, or comply with applicable requirements is collected.
Personal information collected by hey77 is used for the following purposes:
hey77 does not use your personal data to build advertising profiles, share data with third-party marketers, or make automated decisions that materially affect your account without human review.
KYC verification is a mandatory requirement for all hey77 accounts before withdrawals can be processed. The purpose of KYC is to confirm that you are who you say you are, that you meet the 21+ age requirement, and that your payment details match your verified identity.
Identity documents submitted for KYC are stored in a secure, restricted environment. Access to KYC data is limited to team members who require it to perform verification duties. KYC documents are not used for any purpose other than identity verification and related compliance activities.
If your KYC submission is declined due to document quality or a mismatch, you will be notified through your registered contact details with instructions for resubmission. hey77 will not retain a declined KYC document longer than necessary to process the review outcome.
All financial transactions on hey77 are processed in Philippine Peso (₱) through local Philippine banking channels. hey77 records the name and partial reference of the bank account or e-wallet used for your most recent deposit in order to direct withdrawals to the correct destination, as required by our Terms & Conditions.
Full bank account numbers and complete e-wallet account details are not stored on hey77 servers. hey77 does not accept credit cards or cryptocurrency — all payment data on the platform relates to local Philippine bank transfers, InstaPay, PESONet, and supported local e-wallet references.
Transaction history in your account (deposit and withdrawal records in PHP) is retained for the minimum period required for financial record-keeping and account management purposes.
hey77 does not sell personal data. Limited sharing occurs only in the following circumstances:
In all cases, data sharing is limited to what is strictly necessary for the specific purpose. hey77 does not share your data with unaffiliated third parties for marketing, profiling, or advertising purposes.
hey77 uses cookies and similar local storage technologies to support the operation of the platform. These are small files stored on your device when you visit hey77.net. Their primary uses include:
hey77 does not use third-party advertising cookies or allow external ad networks to track you across other websites via cookies placed on hey77.net. You can manage cookie settings in your browser, but disabling certain cookies may affect platform functionality such as staying logged in.
hey77 applies the following technical and organisational measures to protect your personal data:
No online platform can guarantee absolute security against all possible threats. However, hey77 applies appropriate industry-standard measures to minimise risk and responds promptly to any identified security incident. If you suspect your account has been compromised, contact support at [email protected] immediately.
hey77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable record-keeping obligations. In practice:
When an account is closed at a player's own request, personal data is reviewed for deletion or anonymisation, subject to any mandatory retention obligations that apply at that time.
As a hey77 player in the Philippines, you have the following rights regarding your personal data. All requests can be submitted through the hey77 support channel.
These rights apply to the personal information hey77 holds about your account. Contact us at [email protected] to exercise any of them.
Request a summary of the personal data hey77 holds on your account and how it is being used.
Request corrections to inaccurate personal data on your account — contact details, name spelling, or other record errors.
Request deletion or anonymisation of personal data when your account is closed, subject to any mandatory retention obligations.
Object to specific uses of your data — for example, data used in voluntary platform improvement analytics.
Request a copy of your personal account data in a readable format where this is technically feasible.
Request that certain data processing activities be paused while a dispute or correction request is under review.
The hey77 platform is strictly for players who are 21 years of age or older. hey77 does not knowingly collect personal information from individuals under 21. If it is identified that a registered account belongs to a minor, the account will be closed immediately, KYC data will be handled in accordance with applicable obligations, and any deposited funds will be returned after review.
If you are a parent or guardian and believe a minor has registered on hey77 using false details, please contact [email protected] immediately.
hey77 may update this Privacy Policy from time to time to reflect changes in platform practices, technology, or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.
Material changes — those that significantly affect how your personal data is used — will be communicated to registered players through their account notification or registered email address. Continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.
For any questions, requests, or concerns about this Privacy Policy or how hey77 handles your personal data, please get in touch through the following channel: